Friday, 27 July 2018

(The Star) Task force still looking into congestion at CIQ complex

JOHOR BARU: The task force overseeing congestion in the Bangunan Sultan Iskandar (BSI) Customs, Immigration and Quarantine complex wants the counters for electronic payments to be merged with the Immigration counters.

Chairman Andrew Chen Kah Eng said currently, the booths for paying both the Road Charge (RC) and toll for cars were located about 4m from the Immigration counters.

“Based on our initial findings, a car has to stop twice and spend an average of 13 seconds for Immigration clearance and another 10 seconds to make payments at another counter.

“This causes traffic to move at a really slow pace because another vehicle cannot enter the Immigration counter while another is paying the RC and toll,” he said.

He added that the waiting period would be much longer if a motorist did not have enough balance in their Touch n Go cards and had to top it up.

Chen, who is the Stulang assemblyman, and Perling assemblyman Cheo Yee How were appointed by the state government earlier this month to head two separate task forces at BSI and the Sultan Abu Bakar Complex (KSAB) near the Second Link, respectively.

Chen pointed out that by moving the electronic payments to the Immigration counters inside BSI, it would cut the waiting time to just 10 seconds and make it much easier and hassle free for inbound vehicles.

He also suggested that the BSI management employ more Rela personnel to manage the traffic flow and asked the Works Department to put up more road signage as well as LED panels at strategic locations in the inbound areas.

“Not many drivers know there are four lanes inside BSI — Zone A, B, C, and D — so many of them only stick to using Zone B and C.

“This causes the lanes for the two zones to be under heavy use while the heavy vehicle presence at the other zones causes traffic to be congested and spill over onto the Causeway,” he said.

He pointed out that just last month, about 96,338 vehicles entered Malaysia through BSI.

Chen also said the task force was still collecting information on the situation at the building.

Once completed, a report would be made to the state government, with copies sent to the Home Ministry, Works Ministry and Transport Ministry for further action.