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Friday, 7 July 2017

(The Star) Designed for shoppers to relax

Rest and relax while shopping at Design Village Outlet (DVO) Mall's newly opened customer service lounge in Bandar Cassia, Seberang Prai.

Located beside the bus stop area and near washrooms, the lounge is free for shoppers at DVO.

It offers an assortment of amenities and services including luggage storage, baby strollers, kid trolleys, wheelchairs and first aid assistance.

Design Village chief operating officer Andy Song Chung Boon said the customer service lounge sets itself apart from regular mall information counters with its comfortable, relaxing and welcoming ambience.

“Shoppers can take a break after a long day of shopping, and we believe the lounge is able to enhance the shopping experience in DVO.

“The idea of having the lounge was mooted after receiving feedback from shoppers,” he said at the lounge’s opening ceremony recently.

Song said DVO also offered free space for banks to place their ATM machines at the customer service lounge.

“Since DVO’s opening last November, it has attracted more than 1.15 million shoppers, which include international tourists.

“Last month alone, we had about 230,000 shoppers.

“Our visitors have spent RM80mil here based on the receipts and DVO is currently 81% occupied,” he added.

Song also said the existing surau would be expanded and work on it was expected to be completed by October.

Also present at the ceremony was state Tourism Development Committee chairman Danny Law Heng Kiang.