Tuesday, 9 May 2017

(The Star) Hotel confident of prospects for hospitality industry

The nation’s economy may be facing challenges, but hospitality establishments like the Dorsett Putrajaya is seeing the glass as half full.

Hotel general manager Alfred Paulsen (pic) said he had faith that the year would pan out well for the travel and hospitality industry.

“The ups and downs of the economy can no doubt have an effect on the industry as a whole, but hotels never let up on their efforts when it comes to providing services.”

He said with the depreciation of the ringgit, travellers from abroad were also finding the country a more cost-efficient place to visit.

“I look at this as a positive point; tourist influx should be higher at this juncture when compared with other countries in the region.”

As things get harder, Paulsen expressed that it would be the best time for the team to challenge themselves to do even better.

“Customers are seeking the best of everything – price, space, cleanliness, service, ambience, location and connectivity.

“We want to do more than that and to exceed their expectations.”

He said Dorsett Putrajaya was putting service at the heart of its business.

“We focus a lot on customer experiences and the quality of our services; we want to make each of their stay a memorable one.”

What the hotel does is create other value added services.

“For example, during the school break, we converted one of our function rooms into a mini cinema; we provide preloaded Touch n’ Go cards for customers, and coming up with a play area for children,” Paulsen said.

Since the hotel opened its doors more than a year ago, he said they were already seeing growth in occupancy.

“Last year, we recorded 68% occupancy in our hotel and we believe that is encouraging for a new hotel.

“We are looking to hit the target of 75% occupancy at least.”

Dorsett Putrajaya’s core business revolves mainly around the local market.

“We get a lot of domestic travellers as well as government or business-related visitors.”

“With the accessibility, function rooms that we cater and a host of conveniences for business meetings, we are also seeing many repeat guests,” Paulsen highlighted.

He noted that despite the close proximity to various government offices, the hotel also attracted visitors who come for recreation.

“There are many places of interest nearby which many people do not know about yet, such as the Lake Cruise, Botanical Garden, the Wetlands Park, Marina Putrajaya and SkyRide.

“Over the weekends there can be many things going on such as running and cycling events as well as other lifestyle activities.”

The four-star hotel boasts 218 rooms ranging from Dorsett, Deluxe, Deluxe Balcony, Deluxe Garden, Studio and Minister’s Suite units.

It has one all-day dining venue, the Dorsett Cafe, and a Sky Lounge while other facilities include the rooftop infinity swimming pool, a 24-hour gymnasium, function rooms and a ballroom as well as an upcoming spa.